SNUGGBUDS WARRANTY (within USA only)
Please print and
complete this RETURN FORM and mail it to us with your headset. All information
is below regarding Warranty, Returns and Loyalty Coupon Codes. SNUGGBUDS does not mail replacement units to
customers outside of the USA at this time.
Customers from outside the USA may request replacement on products, but
must include a self-addressed package for international mailing.
Thank you for purchasing SNUGGBUDS headphones.
We absolutely warranty our products and offer our customers options for
returning damaged headsets for repair or a complete product replacement due to
manufacturing defective issues.
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All
customer headset purchases are automatically registered upon online store purchase. The SnuggBuds 6-Month replacement warranty policy then immediately applies.
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Our
customer care team will not respond to any mail received without this form
completed and included with your headset.
Return Form - Word Document
PRODUCT WARRANTY
POLICY:
All SNUGGBUDS Products
offer a 6-Month warranty to the original retail purchaser that the earphones
shall be free against defects in materials or workmanship. Limitations to this
warranty include cosmetic damage, sun damage, water damage, and tears to fabric
cord during consumer use. Shipping products directly to SNUGGBUDS for return,
repair, or replacement is the responsibility of the end user. If this product
proves defective in material or workmanship/manufacturing then SNUGGBUDS will
either repair the product or replace the product at no additional cost to the
customer. If the product model is not in-stock, no longer available, cannot be
repaired effectively or replaced with an identical model, SNUGGBUDS may replace
the unit with a current model of equal or less value. Under these
circumstances, SNUGGBUDS staff will make every effort to contact the end user
to arrange for a preferred model or color exchange.
All customers seeking
a replacement unit must submit the defective unit to SNUGGBDS via mail and the
customer's expense along with a completed RETURN FORM which can be found at http://www.snuggbuds.com/Warranty.
Once received, all returns are
documented by our Customer Care staff and all customers will be notified by
email.
In addition,
replacement unit(s) sent to any customer within the original 6-month warranty
period does not "re-start" the warranty policy for an additional
6-month period of time. Example: If a headset is replaced five months
post-purchase then the customer carries a balance of 1-month/30-days in his or
her warranty period. All customers MUST register his or her products for any
warranty to be validated. To register your headset products go to http://register.snuggbuds.com/. We
check all customers for registration upon receipt of mail. Customer mail that
is received and seeking a warranty replacement will not be addressed unless the
customer seeking the warranty claim is properly registered in our system.
WEAR
& TEAR POLICY/LOYALTY COUPON
We understand that
many of our customers are very active with mountain & road biking, skiing,
running, etc. Therefore, SNUGGBUDS offers its "Wear & Tear
Policy." All SNUGGBUDS products are carry a 6-month warranty as
stated above. If after 6-months
"post purchase" a customer’s warranty for the original headset has
expired then the customer will have the opportunity to return the headset to
SNUGGBUDS Customer Care for a one-time Loyalty Coupon Code. The code may be used for a second purchase
through our online store and will be a specific code for each customer.
- 7-12 Months Post-Purchase: Receive a 50% Off Code for
Next Purchase (good for 30 days)
- 13-18 Months Post-Purchase: Receive a 20% Off Code for
Next Purchase (good for 30 days)
Please Note: SNUGGBUDS is not responsible to return mail
to customers for the following:
- Customer mails package containing headset(s) and
seeking warranty replacement or Loyalty Coupon outside the stated warranty
replacement or Loyalty Coupon Code time frame mentioned above.
- Customer changes his or her mind in the
warranty process and requests return of original product. Products will
not be returned via mail at SNUGGBUDS’ expense.
- If a customer is outside of the warranty
period the customer seeking the warranty will be notified and the headset
will be discarded.
(Shipping &
Receiving Address Only)
SNUGGBUDS HEADSETS
Att. Customer Care
30262 Crown Valley Pkwy.
Suite B-394
Laguna Niguel, CA 92677 USA
(949) 891-0162 fax
CustomerCare@SnuggBuds.com
http://www.snuggbuds.com/
Return Form - Word Document
EVENT SALES
All product sales and purchases made onsite at event
locations, such as sports expos, are considered "FINAL" for all
customers. The 14-Day Refund policy offered to online purchases does NOT
apply to event purchases. SNUGGBUDS
honors a 6-month warranty on all products sold at events sites throughout the
USA. To receive your warrantied
replacement item SNUGGBUDS must receive the current defective headset and a
completed Return Form explaining the problem or reason for return, place of
purchase, all contact information (name, address, tel#, email, etc.) and a copy
of your receipt. Customers at event
sites seeking warranty issues may also receive a Loyalty discount onsite (50%
or 20% depending on purchase date); however, the same rules apply as mentioned
above for customers seeking warranty claims via mail.
- 7-12 Months Post-Purchase: Receive a 50% Off Code for
Next Purchase (good at event site)
- 13-18 Months Post-Purchase: Receive a 20% Off Code for
Next Purchase (good at event site)
ONLINE STORE
SALES 14-Day Refund Policy: 14-Day Refund Policy
ONLY applies to product purchases that are placed online directly through the
SNUGGBUDS website. Each and every customer has the right to return any
product within 14-days of purchase for a full refund.
All returns for refund within first 14-days MUST come with
product packaging, package contents, a completed Return Form and purchase
receipt or refunds will NOT be honored. If all items mentioned are not
included with the customer’s package then SNUGGBUDS is not obligated to fulfill
the refund request and the item(s) purchased will be returned to the
customer/sender.
(**Please Note: Any headset(s) returned for a refund post 14-day purchase
that are not in working order or received without all packaging, parts &
ear gels will not be issued a credit and will fall under defective 6 month
replacement warranty.)
Defective Product Return Policy (6 Months - Post
Purchase): If you have purchased a SNUGGBUDS product(s) and discover that
your headset is defective, has any damage or malfunction due to factory error,
please mail your headset to our Customer Care division and include a detailed
description of the problem that occurred. Please see 6-month warranty
details above and find the Return Form on our website at www.snuggbuds.com/warranty.
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