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WARRANTY and RETURNS (within USA only)
Thank you for purchasing SNUGGBUDS headphones. We absolutely warranty our products and offer our customers options for returning damaged headsets for repair or a complete product replacement due to manufacturing defective issues.

** PLEASE NOTE **
1) All customers MUST register headset product(s) for any warranty to be validated. To register your headset product(s) go to: http://register.snuggbuds.com/
2) All customers must complete the Return Slip form and mail the detailed Return Slip document along with headset product inside a protected envelope to our Customer Care address:

(Shipping & Receiving Address)
SNUGGBUDS HEADSETS
Att. Customer Care
30262 Crown Valley Pkwy.
Suite B-394
Laguna Niguel, CA 92677 USA
(800) 423-8775 tel
(949) 891-0162 fax
CustomerCare@SnuggBuds.com
http://www.snuggbuds.com/

Product Replacement & Return Slip - Word Document
Product Replacement & Return Slip - PDF Document

PRODUCT WARRANTY POLICY:
All SNUGGBUDS Products offer a 6-Month warranty to the original retail purchaser that the earphones shall be free against defects in materials or workmanship. Limitations to this warranty include cosmetic damage, sun damage, water damage, and tears to fabric cord during consumer use. Shipping products directly to SNUGGBUDS for return, repair, or replacement is the responsibility of the end user. If this product proves defective in material or workmanship/manufacturing then SNUGGBUDS will either repair the product or replace the product at no additional cost to the customer. If the product model is not in-stock, no longer available, cannot be repaired effectively or replaced with an identical model, SNUGGBUDS may replace the unit with a current model of equal or less value. Under these circumstances, SNUGGBUDS staff will make every effort to contact the end user to arrange for a preferred model exchange.

All customers seeking a replacement unit must submit the defective unit to SNUGGBDS via mail (in a protected envelope) and the customer's expense along with a completed Return Slip which can be found at http://www.snuggbuds.com/Warranty-s/72.htm. Once received, all returns are documented by our Customer Care staff and all customers will be notified by email.

In addition, replacement unit(s) sent to any customer within the original 6-month warranty period does not "re-start" the warranty policy for another 6-months. Example: If a headset is replaced five months post-purchase then the customer carries a balance of 1-month/30-days in his or her warranty period. All customers MUST register his or her products for any warranty to be validated.

To register your headset products go to http://register.snuggbuds.com/!


EVENT SALES
All product sales and purchases made onsite at event locations are considered "FINAL" for all customers. The 30-Day Refund policy offered to online purchases does not apply to event purchases. SNUGGBUDS honors a 6-month warranty on all products sold at events sites throughout the USA. To receive your warrantied replacement item SNUGGBUDS requires a completed Return Slip document explaining the problem or reason for return, place of purchase, all contact information (name, address, tel#, email, etc.) and a copy of your receipt.


• SNUGGBUDS’ 6-month warranty is valid for 180 days, or 6-months, post-purchase. PLEASE NOTE: Any replacement items shipped to any customer(s) within this timeframe as a “warrantied replacement” WILL NOT re-start the warranty cycle for additional 6-months of coverage.
• SNUGGBUDS is not responsible for lost or stolen items shipped in the mail by customers to SNUGGBUDS for warranty or Return issues. We advise all customers to send mail with a tracking # as SNUGGBUDS will NOT responsible to track any customer’s lost or stolen merchandise.
• All customers MUST have registered product within 30 days post purchase regardless of purchase location to honor any future warranty. No warranty will be honored without a product registration and a copy of a purchase receipt.


ONLINE STORE SALES
30-Day Refund Policy: 30-Day Refund Policy ONLY applies to product purchases that are placed online directly through the SNUGGBUDS website. Each and every customer has the right to return any product within 30-days of purchase for a full refund. All returns for refund within first 30-days MUST come with product packaging and purchase receipt or refunds will NOT be honored. If product packaging is not included with a refund request then SNUGGBUDS is not obligated to fulfill the refund request and the item(s) purchased will be returned to the customer/sender. As mentioned, a completed Return Slip document explaining the problem or reason for return, place of purchase, all contact information (name, address, tel#, email, etc) and your receipt (see Replacement/Return Slip link above). (**Please Note: Any headset(s) returned for a refund post 30-day purchase that are not in working order or received without all packaging, parts & ear gels will not be issued a credit and will fall under defective 6 month replacement warranty.) ** Please Note: Any headset received by our team without this "type-written" information will not see a response and the defective headset will be returned to the sender.

Defective Product Return Policy (6 Months - Post Purchase): If you have purchased a SNUGGBUDS product(s) and discover that your headset is defective, has any damage or malfunction due to factory error, please mail your headset to our Customer Care division and include a detailed description of the problem that occurred. SNUGGBUDS will then send you a replacement headset at no cost to you. This policy is good for all customers for six (6) months from time of purchase. Please Note: SNUGGBUDS dedicates its staff to customer service. It is very important to SNUGGBUDS management to investigate the specific problem of any defect to better address quality assurance for all current and future products. You must also include a type-written note explaining the problem or reason for return, place of purchase, all contact information (name, address, tel#, email, etc.) and your receipt, if possible. Any replacements will be shipped within 5-10 business days (see Replacement & Return Slip link above). ** Please Note: Any headset received by our team without this "type-written" information will not see a response and the defective headset will be returned to the sender.


WEAR & TEAR POLICY/LOYALTY COUPON
We understand that many of our customers are very active with mountain & road biking, skiing, running, etc. Therefore, SNUGGBUDS offers its "Wear & Tear Policy." All SNUGGBUDS products are carry a 6-month warranty. All customers MUST have his or her headset(s) registered in order for any warranty to be validated.

If after 6-months "post purchase" a customer’s warranty has expired and a headset has become defective or been damaged due to standard "wear & tear" by a customer, then the customer will have the opportunity to return the headset to SNUGGBUDS Customer Care for a one-time 50% off Loyalty Coupon on his or her second purchase. This coupon will be issued by our customer care staff once the damaged headset is received by mail along with a completed Return Slip found on our WARRANTY page at http://www.snuggbuds.com/Warranty-s/72.htm.

The 50% off coupon code will be specific to each customer, can only be used once on a second purchase and is good for 90 days before it will expire. As mentioned above, all customers MUST have his or her headset(s) registered in order for this or any other warranty to be validated.


Product Replacement & Return Slip - Word Document
Product Replacement & Return Slip - PDF Document


(Shipping & Receiving Address)
SNUGGBUDS HEADSETS
Att. Customer Care
30262 Crown Valley Pkwy.
Suite B-394
Laguna Niguel, CA 92677 USA
(800) 423-8775 tel
(949) 891-0162 fax
CustomerCare@SnuggBuds.com
http://www.snuggbuds.com/