WARRANTY and RETURNS (within USA only):
Thank you for purchasing SnuggBuds headphones. We absolutely warranty our products and offer our customers options for returning damaged headsets for repair or complete replacement.
**NOTE: All customers must complete his of her info one the returns slip (below link) and send to Customer Care with the product.
30-Day Refund Policy: 30-Day Refund Policy ONLY applies to product purchases that are placed online directly through the SnuggBuds website. All product sales and purchases made onsite at event locations are considered "FINAL" for all customers. Each and every customer has the right to return any product within 30-days of purchase for a full refund. All returns for refund within first 30-days MUST come with product packaging or refunds will NOT be honored. If product packaging is not included then we will replace product only. You must also include a type-writen note explaining the problem or reason for return, place of purchase, all contact information (name, address, tel#, email, etc) and your receipt (see Replacement/Return Slip link above). (**Please Note: Any headset(s) returned for a refund post 30-day purchase that are not in working order or received without all packaging, parts & ear gels will not be issued a credit and will fall under defective 6 month replacement warranty.) ** Please Note: Any headset received by our team without this "type-written" information will not see a response and the defective headset will be returned to the sender.
Defective Product Return Policy (6 Months - Post Purchase): If you have purchased a SnuggBuds product(s) and discover that your headset is defective, has any damage or malfunction due to factory error, please mail your headset to our Customer Care division and include a detailed description of the problem that occurred. SnuggBuds will then send you a replacement headset at no cost to you. This policy is good for all customers for six (6) months from time of purchase. Please Note: SnuggBuds dedicates its staff to customer service. It is very important to SnuggBuds management to investigate the specific problem of any defect to better address quality assurance for all current and future products. You must also include a type-written note explaining the problem or reason for return, place of purchase, all contact information (name, address, tel#, email, etc.) and your receipt, if possible. Any replacements will be shipped within 5-10 business days (see Replacement & Return Slip link above). ** Please Note: Any headset received by our team without this "type-written" information will not see a response and the defective headset will be returned to the sender.
Wear & Tear Policy (Post Purchase): We understand that many of our customers are very active with mountain & road biking, skiing, running, etc. Therefore, SnuggBuds offers its "Wear & Tear Policy." If a headset has been damaged due to standard "wear & tear" by a customer, the customer will have the opportunity to return the headset to SnuggBuds Customer Care along with written explanation of the issue. SnuggBuds will contact the customer via email and supply a web store coupon for a 50% discount that may be applied to the same headset or other product as a replacement.
Product Replacement & Return Slip - Word Document
Product Replacement & Return Slip - PDF Document
(shipping & receiving address)
Att. Customer Care
30262 Crown Valley Pkwy.
Laguna Niguel, CA 92677 USA
(800) 423-8775 tel
(949) 891-0162 fax