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How do I return an item? SNUGGBUDS WARRANTY (within USA only) Please print and complete this RETURN FORM and mail it to us with your headset. All information is below regarding Warranty, Returns and Loyalty Coupon Codes. SNUGGBUDS does not mail replacement units to customers outside of the USA at this time. Customers from outside the USA may request replacement on products, but must include a self-addressed package for international mailing. · All customers MUST register headset product(s) for any warranty to be validated. To register your headset products go to http://register.snuggbuds.com/ · Our customer care team will not respond to any mail received without this form completed and included with your headset. Return Form - Word Document
All SNUGGBUDS Products offer a 6-Month warranty to the original retail purchaser that the earphones shall be free against defects in materials or workmanship. Limitations to this warranty include cosmetic damage, sun damage, water damage, and tears to fabric cord during consumer use. Shipping products directly to SNUGGBUDS for return, repair, or replacement is the responsibility of the end user. If this product proves defective in material or workmanship/manufacturing then SNUGGBUDS will either repair the product or replace the product at no additional cost to the customer. If the product model is not in-stock, no longer available, cannot be repaired effectively or replaced with an identical model, SNUGGBUDS may replace the unit with a current model of equal or less value. Under these circumstances, SNUGGBUDS staff will make every effort to contact the end user to arrange for a preferred model or color exchange. All customers seeking a replacement unit must submit the defective unit to SNUGGBUDS via mail and the customer's expense along with a completed RETURN FORM which can be found at http://www.snuggbuds.com/Warranty. Once received, all returns are documented by our Customer Care staff and all customers will be notified by email. In addition, replacement unit(s) sent to any customer within the original 6-month warranty period does not "re-start" the warranty policy for an additional 6-month period of time. Example: If a headset is replaced 5-months post-purchase then the customer carries a balance of 1-month/30-days in his or her warranty period. All customers MUST register his or her products for any warranty to be validated. To register your headset products go to http://register.snuggbuds.com/. We check all customers for registration upon receipt of mail. Customer mail that is received and seeking a warranty replacement will not be addressed unless the customer seeking the warranty claim is properly registered in our system. WEAR & TEAR POLICY/LOYALTY COUPON We understand that many of our customers are very active with mountain & road biking, skiing, running, etc. Therefore, SNUGGBUDS offers its "Wear & Tear Policy." All SNUGGBUDS products are carry a 6-month warranty as stated above. If after 6-months "post purchase" a customer’s warranty for the original headset has expired then the customer will have the opportunity to return the headset to SNUGGBUDS Customer Care for a one-time Loyalty Coupon Code. The code may be used for a second purchase through our online store and will be a specific code for each customer.
EVENT SALES All product sales and purchases made onsite at event locations, such as sports expos, are considered "FINAL" for all customers. The 14-Day Refund policy offered to online purchases does NOT apply to event purchases. SNUGGBUDS honors a 6-month warranty on all products sold at events sites throughout the USA. To receive your warrantied replacement item SNUGGBUDS must receive the current defective headset and a completed Return Form explaining the problem or reason for return, place of purchase, all contact information (name, address, tel#, email, etc.) and a copy of your receipt. Customers at event sites seeking warranty issues may also receive a Loyalty discount onsite (50% or 20% depending on purchase date); however, the same rules apply as mentioned above for customers seeking warranty claims via mail.
ONLINE STORE SALES All returns for refund within first 14-days MUST come with product packaging, package contents, a completed Return Form and purchase receipt or refunds will NOT be honored. If all items mentioned are not included with the customer’s package then SNUGGBUDS is not obligated to fulfill the refund request and the item(s) purchased will be returned to the customer/sender.
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